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Entertainment • TV Series

Pokémon Concierge

Pokémon Concierge is a Japanese stop-motion animated television series produced by Dwarf Studios in collaboration with Netflix and The Pokémon Company.

By Ethan Anderson| Reviewed by Olivia Bennett, Standards & Fact-Checking Lead| Updated September 11, 2026|2 min read| Fact-checked

Pokémon Concierge is a Japanese stop-motion animated television series produced by Dwarf Studios in collaboration with Netflix and The Pokémon Company. It follows Haru, a new concierge at the Pokémon Resort, as she helps Pokémon guests and grows into her role. The series premiered on Netflix on December 28, 2023, with additional episodes released on September 4, 2025.

Premise

The series is set at the Pokémon Resort, where Pokémon come to relax and enjoy a vacation. Haru works as the resort’s concierge and learns to manage her responsibilities through her interactions with the guests.

Production

Pokémon Concierge was produced by Dwarf Studios in collaboration with Netflix and The Pokémon Company. It is a stop-motion animated project directed by Iku Ogawa and written by Harumi Doki.

Release

The series premiered globally on Netflix on December 28, 2023. Additional episodes were released on September 4, 2025.

Reception and style

The series is notable for its stop-motion animation style, which distinguishes it from most other Pokémon screen productions. It has been presented as a gentle, slice-of-life story focused on friendship and self-discovery.

Key facts

  • Pokémon Concierge is a stop-motion series set at the Pokémon Resort on a tropical island.
  • The story centres on Haru, a new concierge who looks after Pokémon guests.
  • The series was created as a joint production between Netflix and The Pokémon Company.
  • It was produced by Dwarf Studios and premiered worldwide on Netflix in 2023.
  • A second batch of episodes was released on Netflix in 2025.
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Canadian context

The series is available to Canadian viewers on Netflix, making it part of the streaming catalogue accessible in Canada.

Frequently asked questions

What is Pokémon Concierge?
Pokémon Concierge is a stop-motion animated Netflix series set at a Pokémon resort, where a concierge named Haru helps Pokémon guests during their stay.
Who created Pokémon Concierge?
It was produced by Dwarf Studios as a collaboration between Netflix and The Pokémon Company.
When did Pokémon Concierge first premiere?
It premiered worldwide on Netflix on December 28, 2023.
Who is the main character?
The main character is Haru, a new concierge at the Pokémon Resort.
What format is the series?
It is a stop-motion animated television series.
Is Pokémon Concierge available on Netflix?
Yes. Netflix is the exclusive streaming platform for the series.

References

  1. The Pokémon Company — https://corporate.pokemon.co.jp/en/topics/detail/116.html
    Supports: Premise, collaboration with Netflix, setting, Haru as concierge, exclusive Netflix availability
  2. Netflix — https://about.netflix.com/en/news/pokemon-concierge-main-trailer
    Supports: Premiere date, stop-motion format, first collaborative production between Netflix and The Pokémon Company
  3. Netflix — https://about.netflix.com/en/news/making-of-pokemon-concierge
    Supports: Production details, series format, Haru character premise
  4. Nintendo Fandom — https://nintendo.fandom.com/wiki/Pok%C3%A9mon_Concierge
    Supports: Director, Japanese/English voice casting, second-season release date
  5. Netflix — https://www.netflix.com/title/81186864
    Supports: Official title page, premise, Netflix availability